Appeal your benefits

2. Appeals for housing benefit

There are three steps to take if you don't agree with our decision.

  • Step 1: Ask for an explanation of the decision

This needs to be done within one month of the date on your decision letter. We'll then send you a 'statement of reasons' which tells you how everything's been worked out.

  • Step 2: Ask us to look at your application again

You must do this within one month of our decision letter. If your request is later than one month you must tell us in writing of the reason for the delay.

If the decision can be changed

We will send you a letter explaining what the new decision is. If your request is within one month of our decision letter, the new decision will apply from the date of the decision. If we receive your letter later than one month after our decision letter, the new decision will normally apply from the date we receive the request. If you don't agree with the new decision you can still ask for it to be looked at again.

If the decision can't be changed

We will send you a letter confirming the original decision. The letter will tell you if you can appeal. If you can and want to appeal, you must start this process within one month from the date of the letter confirming our decision.

  • Step 3: Appeal against the decision in writing

If you have the right to appeal, believe the decision is wrong and want to continue to appeal the decision you will need to complete an appeal form. You need to make sure this form is filled in within one month of the date of our decision letter.