Housing repairs

2. What you’re responsible for

  • Front and back door locks, including replacing keys
  • Internal doors, locks, hinges and handles
  • Letterboxes, door numbers, security chains and doorbells
  • Window catches and stays
  • Replacing or repairing damaged kitchen units, including
    worktops, cupboard doors, shelves and handles
  • Toilet seats and covers
  • Plugs and chains in baths, basins and sinks
  • Cleaning stains on sinks, baths, showers and toilets and
    blockages within the property's system
  • Replacing broken or damaged sinks, baths, showers and toilets
  • Clearing external gullies
  • Broken outside windows, unless you have a police crime reference number for them.(Remember that false reporting of a crime is an offence and the police will investigate all reports of burglary)
  • Broken internal windows
  • Glass panels in interior doors
  • Surface cracks to wall and ceiling plaster
  • Ceramic tiles on splash backs around sinks, basins and baths
  • Vinyl floor tiles

There are few responsibilities that are ours but if we find you are at fault we can re-charge the costs back to you.