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Council Housing - Repairs and emergencies

Here are the questions you may have about getting repairs and emergency repairs to council homes.

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Housing Development

Select a question from the list to see a short answer. If you want more details select the link underneath the answer. That will take you to a new page. You can return to the list from that page by following the link at the end of the answer.

Q: How do I arrange for a repair to be carried out on my council home?
A:By contacting the Customer Contact Centre during office hours or one of our local neighbourhood offices. They will be able to discuss the issue and make the necessary arrangements to complete the repair at the earliest possible opportunity.
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Q: How do I report an emergency repair outside normal office hours?
A:Contact the Out of Hours Emergency Service. Telephone: 01474 56 44 22 - Minicom: 01474 33 76 17
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Q: What happens when a problem is reported?
A:A repairs officer will look at the details and, if the council is responsible for the repair, arrange an appointment.
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Q: What if I’m not pleased with the repair?
A:If you have any cause to complain about the way your request has been handled or the works or even the people involved please let us know.
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Q: What is an emergency repair?
A:A emergency repair request could involve the loss of electricity, water or gas and other serious problems.
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Q: How do I contact the Customer Contact Centre?
A:Phone us on 01474 33 70 00. Fax us on 01474 33 76 80. E-Mail us on housing.repairs.team @gravesham.gov.uk. Minicom 01474 33 76 17. Or you can go into the Civic Centre and speak to a receptionist or contact one of the local neighbourhood offices:
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Top of page | This article was last modified on 26 February 2010
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