Gravesham's improving housing service

This page was last modified on 19 January 2010

We monitor our department's performance through:

Statutory 'National Indicators' set out by central government (NI's)
Locally set indicators. These are formally adopted into Gravesham's Corporate Plan. (LPI's)
From April 2009, we also have 18 Management Indicators (MI's) which report into the departmental Business Plan. We will be reviewing these indicators with tenants in early 2010 as part of our Business Planning preparation.

Particular area of achievement showing improvements year-on-year, exceeding targets are:

Number of households in temporary accommodation (NI 160). Achieved the central government target of halving the use of temporary accommodation 3 years early.

The last year end performance figures are enclosed below.

Performance Indicator	Description	Monitoring Intervals	Gravesham Target 2008/2009	Year-end figures 2008/2009	Year-end figures 2007/2008	Year-End figures 2006/2007	Target Met?	Direction of Travel
NI 156	Number of households living in TA	Quarterly	Below 24	15	20	49	Yes	Up (green)
NI 160	Overall satisfaction with landlord service, %	Bi-annually	Above 85%	78%	-	78%	No	Same
LI 1	Proportion of rent collected, %	Monthly	Above 98.6%	98.63%	98.41%	98.54%	Yes	Up
LI 2	Percentage of Local Authority tenants with more than seven weeks (gross) rent arrears	Monthly	Below 7%	5.56%	5.34%	7.52%	Yes	Up
LI 3	Overall satisfaction with opportunities to participate %	Bi-annually	Above 75%	52%	-	69%	No	Down
LI 4	Average re-let times, days	Monthly	Below 23 days	27 days	30 days	23 days	No	Up

Top of page | This article was last modified on 19 January 2010