The council offers a huge range of services and the aim is to deliver services promptly and efficiently. Here's a list of just some of the main services the council provides together with our promises on how and when we will carry them out.
The council promises:
Refuse collection- the council will collect refuse and recycling on the stated day of collection between 7am and 5pm
Rubbish spillage - the council will remove any spillage from split bags
Missed refuse collections - the council will collect any missed collections within one working day of being reported
Graffiti task force - report graffiti to our team and we will remove it. We aim to remove offensive graffiti within 24 hours and other graffiti within two working days.
Bulky rubbish collection- The council collects larger items such as furniture for £20. Excludes items like doors, bathroom suites and house clearances.
Metal collection- Items such as washing machines, cookers, bed frames. There is a £10 charge for this service.
Fridge / Freezer collection- Due to new European legislation concerning the disposal of harmful CFC gasses, the council make a £10 charge for this service.
Refuse collection- Contact us by using this form for information on what day your refuse will be collected
Flytipping- We urge you to report any incidents of flytipping as soon as possible
Street litter- Let us know of any street litter and we will clear it up as soon as possible
Clinical waste(from domestic premises) - This is defined as medical waste that has been in contact with bodily fluids. See the link below (Refuse collection) for further details and to request a sharps box/yellow bags
Council housing repairs - the council will carry out emergency repairs as soon as possible after they are reported.
Non-emergency repairs to council houses- the council will discuss non-emergency repairs with the tenant and, if the council is responsible, arrange for the repairs to be carried out.
Abandoned cars - once reported the council will inspect the vehicle and place a notice giving seven days (if it's on a highway, 15 days on private land) to remove it or it will be collected as soon as possible after that deadline.
Regulatory Services - Service Standards
Graffiti task force in action
Requests for service - urgent
First response within 24 hours (i.e. one working day)
Requests for service - routine
Firstresponse within five working days
Out of hours noise service
Officer to make contact with complainant within one hour of receipt of complaint from contact centre.
Request for pest treatment - within remit of the treatment service offered by Gravesham Borough Council
First contact by contractor to customer by end of next working day
Appointment to be offered within two working days of first contact
