How to make a complaint

If you have a complaint about a council service let us know straight away.

Gravesham Borough Council believes everyone in Gravesham is entitled to high quality services and courteous treatment from the council.

If you have a complaint about the way a council service has failed to meet expected standards or if something has gone wrong, even perhaps the way you were dealt with by a member of staff, then it is important that you let us know straight away.

How to complain
For information on how to make a complaint, please select the How to make a complaint [31kb] link or complete our online Complaint Form .

Contact Details
For further information please contact Customer Services

Telephone 01474 33 70 00
Minicom 01474 33 76 17
Email customer.services@gravesham.gov.uk