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Tourism and Heritage Strategy

Last updated on: 25-Feb-2021

12. Tourism sector skills

Skills improvement is a key issue throughout the tourism sector and for any business that is providing a service to a visitor. There are excellent examples of the impact of good training and a range of initiatives and programmes, especially around transferable skills in customer care, hospitality and business development.

Developing the skills of volunteers and tour guides is a priority, with an aim of attracting younger generations to develop skills and experience in this area.

Key Priorities:

Work with partners to promote customer care and hospitality skills.

Volunteer skills and work experience opportunities for younger people.

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