Tourism and Heritage Strategy
12. Tourism sector skills
Skills improvement is a key issue throughout the tourism sector and for any business that is providing a service to a visitor. There are excellent examples of the impact of good training and a range of initiatives and programmes, especially around transferable skills in customer care, hospitality and business development.
Developing the skills of volunteers and tour guides is a priority, with an aim of attracting younger generations to develop skills and experience in this area.
Key Priorities:
Work with partners to promote customer care and hospitality skills.
Volunteer skills and work experience opportunities for younger people.
- Foreword
- Introduction
- Connected for Visitors
- Qualities, heritage and assets
- Planning Policy Framework
- Expanding the visitor economy
- The importance of Tourism to Gravesham
- Visitor accommodation
- Heritage and visitor attractions
- Diverse culture, festivals and events
- Marketing, promotion and resources
- Tourism sector skills
- Safeguarding Gravesham Heritage
- Overall objectives