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Advice for residents

Last updated on: 22-May-2020

Public Health England are updating the coronavirus page on the GOV.UK website daily with the latest information.

The Prime Minister made an address on Sunday 10 May which outlines the roadmap to reopen society. Further details on the roadmap can be found in the government’s recovery strategy.

The government has published a FAQs page on what you can and can’t do during the coronavirus outbreak from Wednesday 13 May.

GOV.UK have launched a Coronavirus WhatsApp Information Service. The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services. For accurate and up to date information, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

Community Advice and Support

Prevent coronavirus spreading

There are things we can all do to help stop viruses like coronavirus spreading:

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean.

If you are worried about your symptoms, use the online NHS 111 coronavirus service or call NHS 111. Do not go directly to your GP, pharmacy, hospital or other healthcare setting.

Public Health England has published guidance on making and wearing face cloth coverings.

Financial information and support

Citizens Advice Bureau - Free advice and support via the phone or online on debt and benefit advice in addition to consumer advice and protection.

Money Advice Service - Free and impartial money advice. Telephone: 0300 500 5000

Kent Savers - access to fair loans and safe savings.

Kent Support and Assistance Service (KSAS) - Short term help if you are having serious difficulties managing your income due to a crisis or if you are facing exceptional pressures because of an emergency. Telephone: 03000 419292

Health and wellbeing

Cruse Bereavement Care - Offer emotional support to anyone affected by bereavement.

Every Mind Matters - Mental health advice.

Mental Health Matters - Mental health support services.

  • 24/7 Helpline: 0800 107 0160

Mind - Wellbeing advice and support.

  • West Kent Mind - Providing online and telephone services.
  • Tel: 01732 744950

Live Well Kent - Support for mental health.

Vita Minds - your local NHS talking therapies service.

The Grand - Healthy living centre.

The Silver Line - Telephone befriending service for the elderly.

LLTTF - Online cognitive behavioural therapy site.

Young Minds - Children and adolescent mental health support resource.

Headspace - Meditation/ relaxation and sleep resources.

Samaritans - Free mental health telephone support.

CCI - Self help resources for mental health issues.

Drug and alcohol support services

Change Grow Live - Advice on drugs and alcohol

Mobile apps

We've arranged a list of mobile apps that support and aid your mental health and wellbeing.

Care and support at home

Dementia services

Alzheimer’s & Dementia Support Servicesare still able to provide a variety of support for people affected by dementia in Gravesham.

Older people services

Age UK North West Kent- Services still being provided include hot meal service for the most vulnerable, and information and advice service.

Advice if you are a carer

Carers First:

Carers UK:

Crossroads Care Kent:

Kent Care Services Directory - Details of organisations which provide care and support at home

Help to Care App - A free mobile app designed to help you to spot the signs of a problem and find the right information and advice if you are worried about someone.

Other support

Kent County Council - How to get social care help

Kent Support and Assistance Service (KSAS) - Short term help with home essentials if you are having serious difficulties. Contact through Kent Together on 03000 419 292

Southern Water – are offering extra support through their Priority Services Register. You can register if you have:

  • Physical or mental health challenges
  • A medical conditions requiring a constant supply of water
  • Difficulty communicating
  • Reached pensionable age
  • A child under the age of five
  • Another reason you need a little help

For more information, please visit the Southern Water extra help and support page.

Food, shopping, deliveries and support

We have prepared some information about getting food during the COVID-19 outbreak. For more information, please see the government’s guidance on accessing food and essential supplies.

Government Food Parcels

Free Food Boxes are being delivered weekly to those who have a medical condition that makes them clinically vulnerable to the effects of Coronavirus, have been instructed to isolate and have registered as having no means of getting food. If you have not yet received a letter from the NHS you should contact your GP.


Gravesham Foodbankis open Tuesday to Friday 10am to 12:30pm, Tel 01474 559 555

Hive Foodbank operates on Wednesdays at Northfleet Central, Rose Street, Northfleet DA11 9EQ, 11am to 1pm

Local shops

Details of local shops offering telephone orders and in some cases local delivery options

Supermarket information

Home delivery has been prioritised for those customers identified by the government as especially vulnerable and supermarkets have been contacting these people and offering slots. Please check individual supermarket websites for the latest information.


If you are self-isolating because you are vulnerable you can access support from North West Kent Volunteer Centre with shopping and collecting prescriptions. To register your details please visit our Help and support page


Guru Nanak Darbar Gurdwara are delivering Langar (free vegetarian food) to anyone in need during the COVID-19 crisis, 9am to 9pm.

Useful contacts

Advocacy – 0300 343 5714

Supporting people to make sure their views and rights are respected. Helping you speak up at meetings deal with difficult issues and help understand important decisions.

Dementia Friendly Kent – 07825 712701

Advice and signpost individuals with dementia or those caring.

DGS Community Mental Health Service for older people – 01322 421289

Care for people over 65 with a functional mental health difficulty or with dementia including early onset for under 65 in the community. Support and advice to professionals, care homes and carers.

Rethink Sahayak – 01474 364837

Listening and information service for the Asian community for people affected by mental health issues.

Kent Friendz – 01732 838183

Providing help and support to those with learning/physical disabilities

Mencap – 0808 808 111

For people with learning disabilities and their families and carers.

Crisis Resolution Home Treatment Team – 01322 622 023

Safe and effective community based treatment for individuals 18 and above experiencing mental ill health crisis.

Kent and Medway Mental Health Services – 0300 222 0123

Provide mental health, learning disability and substance misuse service as well as other specialist services.

SANE – 0300 304 7000 (nationwide)

Think Action – 0300 012 0012

Skills to nurture wellbeing

Contact the Elderly – 0208 150 3754