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Help, Support and Advice

Last updated on: 09-Apr-2021

3. Latest advice and support

We are working hard to adapt to keep delivering services to residents and businesses. We are working with our key partners, voluntary and community groups to ensure we provide help and support to those in need.

You can find information about changes to our Council Services.

Financial information and support

  • If you are unemployed or income affected by Covid-19 and are eligible for Universal Credit, then you may be entitled to a temporary Council Tax Reduction. Please phone 01474 337070 to discuss further.
  • If are self-employed and getting less work or no work because of (COVID-19) then you may be able to claim a grant through the self-employment income support scheme. For more details please see the full Department for Work and Pensions guidance web page.
  • You can access free advice and support on debt and benefit advice from the Citizens Advice Bureau. You can call them on 0808 2787810 Monday to Friday from 9am to 5pm or email
  • The Red Cross can offer a range of support and advice covering mental health issues, accessing essential items such as prescriptions and food, and advice about where to turn to for help. They may also be able to provide a Hardship Fund Cash Grant. Phone them on 0808 196 3651 from 10am to 6pm everyday. Visit their website for more information
  • The Money Advice Service offers free and impartial money advice. You can call them on 0800 138 1677 from Monday to Friday 8am - 6pm.
  • If you need to find a loan then Kent Savers provide information on fair loans and safe savings.
  • Kent Support and Assistance Service (KSAS) provides short term help if you are having serious difficulties managing your income due to a crisis or if you are facing exceptional pressures because of an emergency. You can phone them on:03000 419292 or see more information on their home essential website pages.

Food and shopping

We've created a list of local businesses within our borough that are accepting orders for food and supplies.

Find out further information including details of the foodbanks and contact details.

Health and well-being

Drug and alcohol support services

Mobile apps

We've put together a list of mobile phone applications which focus on managing stress, well-being, mental health and coping strategies.

More resources

Online resource for skills building

“Udacity is the world’s fastest, most efficient way to master the skills tech companies want. 100% online, part-time & self-paced.”

Online learning support resource for GCSE/ A-Level/ KS2 and KS3

Maths Learning support

University of the 3rd age, online courses for more mature students

Online courses from MIT

Yoga you can do with the kids, to chill them out?

Free online courses

GYG - Online workshops, podcasts and interviews.

The Grand - Free workshops, advice and tips.

Business and economic support

The Coronavirus Job Retention Scheme, known as the furlough scheme, will remain open until 31 March 2021, with employees receiving 80% of their current salary for hours not worked, up to a maximum of £2,500.

Please see our Business Support page.

Guidance on the new measures is available at: GOV.UK Guidance.

Details of the extended furlough scheme and other economic support, can be found on the GOV.UK Economic Support page.

Public Health England are updating the coronavirus page on the GOV.UK website daily with the latest information.

For latest information on how to stay safe Download the NHS COVID-19 App.


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