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Test and Trace support payment

Last updated on: 15-Feb-2021

From 28 September, if you receive a positive Covid-19 test result or are told by the NHS to self-isolate because of close contact with someone who has Covid-19, you may be eligible to receive a £500 lump sum.

To be eligible for the new Test and Trace Support Payment, you must:

  • Have been told to stay at home and self-isolate by NHS Test and Trace or the NHS COVID-19 app from 10 December, either because you have tested positive for coronavirus or have recently been in close contact with someone who has;
  • Have responded to messages received from NHS Test and Trace (which will have been via a combination of email, text, letter or phone call) in which you have provided your contact details and where you have tested positive, the details of your contacts;
  • Be employed or self-employed;
  • Be unable to work from home and will lose income as a result;
  • Currently be receiving or are the partner of someone in the same household who is receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

If you do not fulfil the above criteria for the Test and Trace Support Payment, you could be eligible for a £500 discretionary payment if you meet the following criteria:

  • You have been told to stay at home and self-isolate by NHS Test and Trace, or the NHS COVID-19 app from 10 December, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • You have responded to messages received from NHS Test and Trace (which will have been via a combination of email, text, letter or phone call) in which you have provided your contact details and where you have tested positive, the details of your contacts;
  • You are employed or self-employed;
  • You are unable to work from home and will lose income as a result of self-isolating;
  • You are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit;
  • You are on a low income and will face financial hardship as a result of not being able to work while you are self-isolating.

If you’re eligible for either the Test and Trace Support Payment or discretionary payment, you will receive the £500 payment on top of any benefits and Statutory Sick Pay that you currently receive. The payment will be paid into your bank account. These payments will be subject to income tax but not National Insurance contributions.

Government guidance states the payments will only be eligible for positive diagnosis from 28 September until the scheme ends on 31 March 2021. Eligible people will be able to claim for each period of self-isolation.

This application is for one person only and further applications within the same household must be made by each individual.

To apply, you must provide:

  • A notification from NHS Test and Trace asking you to self-isolate (this will include a unique ID number)
  • A bank statement showing the account details where the payment will be made
  • Proof of employment, or, if you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact

How to apply

Backdating payment

If you have been contacted by NHS Test and Trace since 28 September and have been told to self-isolate and you meet the above eligibility criteria you will qualify for a backdated payment.

You must apply within 28 days after the first day of your period of self-isolation.

More information regarding the scheme is available on the GOV.UK website.

Policies

The policies for our standard and discretionary schemes are available for you to view:

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