Contact Us

Check your bin day

Use our bin day checker to find out your rubbish, recycling and garden waste collection day.

Your rubbish is collected one week and your recycling the next week. Food waste is collected each week.

Report a missed bin

If you think we've missed your bin or sack, let us know using our online form.

Sign up for garden waste

We can collect your garden waste for a small fee. The service runs all year (except over Christmas and New Year).

There are two bin sizes to choose from. Alternatively, if you have a small amount of waste, we can provide garden sacks.

To find out how much it costs and how to sign up, visit our Garden waste section.

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Renew my garden waste subscription

If you are an existing subscriber and signed up on or before 13 February 2019 your subscription will end on 30 April 2019.

Otherwise, your subscription will expire 12 months after you signed up. You will receive a renewal letter a month before the expiry of your subscription. Once you have received this letter you will be able to renew online.

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Book a bulky collection

For a small fee we'll collect your large bulky items, metal items, and old fridges and freezers.

Book and pay online using our online form.

Change/Cancel Bulky Collection

You can change or cancel your booking providing you tell us by midday the day before your collection.

Using our online form, you can add items, remove items, swap items, change your collection date, or cancel your booking.

Simply provide your name, post code, and booking reference number using our online form.

Order a new bin

You can use our online form to:

• Replace a damaged, lost or stolen bin
• Order an extra bin for recycling and/or food waste
• Order missing bin(s) for a property you've just moved into

Order garden waste bins/sacks

If you'd like to order another garden waste bin, or garden sacks, you'll need to buy them. Find out more information on our garden waste collection page.

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Order clear sacks

Black sacks and clear sacks (for those who can't have wheeled bins) are delivered to households every 12-13 weeks. You will get the equivalent of one black and one clear sack per week.

If you run out of black sacks before your next delivery you'll have to go out and get some more yourself. But if you run out of clear sacks before your next delivery you can use our online form to order more.

It can take up to ten working days for your clear sacks to be delivered. Before sending them out we'll also check your address against our database to make sure you are entitled to more sacks and that you've not got a recycling bin.

Assisted bin collection

Our assisted collection service is there for people who can't take their bins or sacks to the kerbside due to disability or ill health.

Part assisted collection

When you're not physically capable of moving your sacks and/or recycling bin(s) to the edge of the pavement but you're able to get the empty bin(s) back to your home.

Full assisted collection

When you're not physically capable of moving your sacks and/or recycling bin(s) to the edge of the pavement and you're not able to get them back to your home.

How do I apply?

You can apply online using our online form.

Clinical waste

We offer a free collection service to households for your used needles and medical bags. If you have used sharps and/or clinical bags, we can collect them and get rid of them for you.

We offer three services:

• Exchanges (in partnership with Cannon Hygiene) - we can set up a weekly collection and delivery service for your sharps box or medical bags.
• Collection only - if you would like a one-off collection of a sharps box or clinical bag, we can arrange this for you
• Delivery only - if you are a new user and need a one-off delivery of a sharps box or clinical bag, we will arrange this for you.

To find out more information about the service, please visit our Clinical waste section.

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Report fly tipping

We are only able to clear rubbish dumped on our own land. We can also clear household items such as black sacks and furniture from public pavements.

If rubbish has been dumped on private land, including alleys, then it's up to the land owner to clear it and if the fly-tipping is hazardous then you'll need to speak to the Environment Agency on 0645 33 31 11.

Please use our online form to report fly-tipping to us.

Report graffiti

Graffiti is vandalism and costs the taxpayer money.

If you have discovered graffiti on the following types of property then you'll need to report it to the company that owns it:

• BT phones boxes and cabinets
• Railway bridges or structures
• Virgin Media cabinets
• Royal Mail Post Box
• Road information and directional signs
• Electricity substation

Graffiti found anywhere else will be removed by us.

If you'd like to report graffiti to us, please use our online form.

Overflowing bins

We regularly empty litter bins as part of our street cleaning service.

If you notice a litter or dog bin that's overflowing or broken then you can report it to us using our online form.

Report dog fouling

If you wish to report dog fouling, you can do so using our online form. Any information passed to us will be treated confidentially.

Request grass cutting

Most grass areas receive eight cuts a year, between March and October. Larger grass areas in our main parks generally receive 12 cuts a year.

Roadside verges

We no longer cut urban or rural roadside verges. Please report these to Kent Highways.

Request grass cutting

Use our online form to make a request.

Request tree pruning or removal

Visit our Trees page for information on how to report a tree for pruning or removal.

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Request street cleaning

We're responsible for cleaning the following areas:

• The town centre every day of the week
• Local shopping parades every Mon-Sat
• Main roads at least once a week
• Residential streets are litter picked either weekly or fortnightly the working day after refuse collection

Visit our Litter picking section for information on what we're responsible for clearing.

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Pay your council tax

The cheapest way to pay in terms of how much it costs us to process is Direct Debit, it's also really quick and easy for you to set up.

Direct Debit

Paying your bill by Direct Debit is quick, easy, safe and secure. It means you sign up once and you don't have to worry about it again.

Other ways to pay

Visit our Pay your council tax page for a full list of payment options.

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Register for council tax

If you're about to or have just moved into a property in Gravesham you need to register for council tax with us.

You can register for council tax using our online form.

Change of address

If you're moving in, out or within Gravesham you will need to let us know so that we can update our records.

Check your balance

Visit our council tax balance checker to see your balance. You just need your council tax account number.

Change of circumstances

If you're receiving a discount on your council tax and your circumstances have changed, you need to tell us as soon as possible.

You'll need to tell us whatever the change is.

Discounts and Exemptions

When we calculate your council tax we assume there are two adults in a property.

If one of the adults falls into a specific category then you may get a discount on your bill.

Visit our Discounts and Exemptions section for information.

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Get help paying council tax

If you're having trouble making payments for your bill then there are some things we can do to help. You'll need to contact us as soon as possible so that you don't end up with debt.

Visit our Getting help page for information on how we can help you.

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View planning applications

You can view and comment on submitted planning applications in your area using our online system.

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Comment on a planning application

You can view and comment on submitted planning applications in your area using our online system.

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Do I need planning permission?

You'll need to get planning permission for a new building or for any major changes to existing buildings.

However, smaller changes, such as those made to houses, may not need planning permission, subject to certain limits and conditions.

In order to be classed as permitted development, the work must satisfy certain conditions. The Planning Portal website has a list of common projects which offers guidance on the many different types of alterations to households.

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Apply for planning permission

Visit our Apply for planning permission section for information on our pre-application and application services.

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Pay for a planning application

You can pay via our online form if you or your agent:

• Have already submitted a planning application by post, but haven't yet paid
• Have already submitted a planning application through the Planning Portal, but haven't yet paid

Visit our Planning Application Payment page to get started.

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Building regulations

STG Building Control Consultancy provides a professional Building Regulation service to building project teams within the construction industry for all your SAP, EPC, DEC and SBEM requirements and Fire access and sustainability advice.

For more information, visit the STG Building Control website.

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Report breach of planning permission

Planning Enforcement deals with developments that don't have planning permission. This includes things such as building works and change of use of land or buildings.

Please visit our Planning Enforcement section for information on:

• What we can/can't investigate
• How to report an apparent breach of planning permission
• What happens after you send a report

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Local Plan

A Development Plan (or Local Plan) sets out the planning policies that guide development in the borough. By law, we must decide planning applications in accordance with our Local Plan.

For more detailed information, visit our Local Plan section.

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Tree Preservation Order

For information on what you can do with neighbouring trees, or to find out whether or not a tree has a Tree Preservation Order (TPO), please visit our Protected trees and woodlands page.

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Pay a parking ticket

Paying online is the quickest and easiest way to pay your parking ticket.

You'll need the parking ticket number and your vehicle registration, also known as the VRM, at hand when you pay online.

By selecting the below link you consent to us collecting and storing the personal data you provide for the service requested. For more information on how we use your personal data please read our Privacy Notice.

Query a parking ticket

If you've received a parking fine, you can view the evidence online to see the reason why you were issued this fine.

By selecting the below link you consent to us collecting and storing the personal data you provide for the service requested. For more information on how we use your personal data please read our Privacy Notice.

View car parks

We have nine car parks in Gravesend. Eight of these are pay and display car parks, where charges apply Monday to Saturday, 8am to 6pm (including Bank Holidays).

Visit our car parks page for more information, including locations, costs, and disabled parking.

Report an abandoned vehicle

An abandoned vehicle is a vehicle without a known owner.

If a vehicle is road legal, is parked on the public highway and the owner tells us that it's not abandoned, we have no power to remove the vehicle.

Vehicle causing obstruction

Report it to the Police on 101.

Untaxed / SORN

To report an untaxed vehicle, or a vehicle registered as SORN (Statutory Off Road Notification) but parked on a public road, please visit GOV.UK

Abandoned vehicles

Visit our Abandoned vehicles section for more information and to report a vehicle as abandoned.

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Check if you need a permit

Use our street name search to find out if your street falls under a permit zone.

Apply for or renew a permit

Use our street name search and we'll tell you if your street falls under a permit zone. Click the zone name and you'll see information on:

• What parking restrictions are in place
• How to apply for or renew a permit
• How to change existing permit details
• How to purchase visitor permit scratch cards (if available in your zone)

Report traffic problems

Visit the Kent County Council (KCC) website to report:

• Road closures
• Road works
• Traffic lights

Report to Kent County Council.

Report a pothole

Kent County Council are responsible for finding and repairing pot holes.

Report a pothole to Kent County Council.

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Report a sign or road marking

We, along with Kent County Council are jointly responsible for the upkeep of road signs and road markings in the borough.

Visit our Road signs page for information on how to report a faulty road sign or marking.

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Apply for a dropped kerb

Visit our Dropped kerbs section for information on how to apply for a dropped kerb.

You'll also find a list of classified roads in Gravesham, and information on whether or not you'll need planning permission from us.

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Check your rent balance

Checking your account balance online is easy.

All you need is your rent account reference number.

Pay your rent

The cheapest way to pay in terms of how much it costs us to process is Direct Debit, it's also really quick and easy for you to set up.

Direct Debit

Paying your bill by Direct Debit is quick, easy, safe and secure. It means you sign up once and you don't have to worry about it again.

Other ways to pay

Visit our Pay your rent page for a full list of payment options.

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Apply for housing

If you want to get a home in Gravesham you can apply to join the Housing Register.

For more information, visit our Apply for housing webpage.

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Contact your Housing Officer

Visit our Housing Officers page to find your Housing Officer and a number to get in touch.

Request a repair

When it comes to repairs and your council property there are some things you are responsible for and some things we're responsible for.

Visit our Housing repairs section for information on:

• The types of repairs we're responsible for
• The timescales for providing a repair
• How to request a repair

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Rent a garage or parking space

We have a number of garages and parking spaces available for rent.

For current availability, please see our Garages and parking spaces section.

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Tell us you're homeless

If you are homeless or are threatened with homelessness, please visit our Homeless section for information and advice.

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Book pest control

If you have a problem with pests in your home or business we can refer you to Monitor Pest Control Limited to help you control the infestation.

To be eligible for this service the property to be treated must be within Gravesham Borough

Visit our Pest control section for more information.

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Make a noise complaint

We investigate complaints about noise when it becomes really loud for a particular reason.

View our Noise complaints section for more information on what we can and can't deal with, and how to report an issue.

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Report dog fouling

If you wish to report dog fouling, you can do so using our online form. Any information passed to us will be treated confidentially.

Report a food premises

If you think a food premises is not following hygiene rules, you can report it through the Food Standards Agency.

You can report a food premises by visiting the Food Standards Agency website.

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Apply for a Temporary Event Notice

You'll need a Temporary Event Notice (TEN) if:

• You want to hold a temporary event that will involve a licensable activity, but the premises on which the event will take place does not have aPremises Licence.
• The premises where the temporary event will take place has a Premises Licence, but the temporary event is outside the terms of that licence.

Visit our Temporary Event Notice section for details on how to apply.

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Apply for a Personal Licence

Any person wishing to sell or supply alcohol must hold a Personal Licence.

Visit our Personal Licence page for details on how to apply.

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Apply for a Premises Licence

A Premises Licence authorises a premises to be used for one or more licensable activities.

Visit our Premises Licence page for details on how to apply.

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Apply for or renew a Driver Licence

Visit our Driver Licence section for details on how to apply for or renew a Taxi Hackney Carriage, Private Hire, or Restricted Private Hire Driver Licence.

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Apply for or renew a Vehicle Licence

Visit our Vehicle Licence section for details on how to apply for or renew a Vehicle Licence.

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Houses in Multiple Occupation

A house in multiple occupation is a house occupied by people who do not live as a single household. This can include bedsits, shared houses, hostels, non-self contained flats and houses converted into flats.

Hotels, guest houses and bed and breakfast establishments that are used to accommodate homeless people or asylum seekers are also HMOs.

Houses or buildings occupied by only one household are not HMOs.

Visit our Houses in Multiple Occupation section for details on how to apply.

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Other licenses

Visit our Licensing section to find information on how to apply for a licence.

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Pay online

You can pay online for:

• Council tax
• Business rates
• Fixed Penalty Notices, for example litter fines and dog fouling fines
• Council invoices, for example garden waste
• Rent

Other payments

To pay a parking fine, please visit our Pay a parking fine page.

To pay for parking permits, please visit our Resident and Visitor permits page.

To pay for a planning application online, please visit our planning application payment page.

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Payments line

Call our automated payments line on 01474 337788 to pay for the following:

• Council tax
• Business rates
• Council invoices, for example garden waste service
• Housing Benefit Overpayments
• Rent

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Direct Debit

Direct Debit is the easiest way to pay. It's also really safe and secure.

• Council Tax
• Business Rates
• Garden Waste
• Rent

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Internet Banking

If you prefer to make a payment to us via your own bank's internet payment system, the following account details are required to set this up:

Sort code: 30-93-60

Account number: 54599860

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Post Office and Pay Point

There are various Pay Point outlets and Post Offices across the borough where you can make payments. The barcode on the front of your bill will be scanned and you will be given a receipt.

You can pay by cash, debit card or cheque. Use the Pay Point Locator to find your nearest Pay Point outlet.

Please note that it can take up to six working days before your payment will reach your account.

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Change of address

If you've changed address we can update the electoral register, order you some new bins and update your Council Tax records all at once. Simply fill in our online form and we'll do the rest.

Change of circumstances

If your circumstances have changed you need to tell us as soon as possible as this can affect your benefit claim or council tax bill.

You'll need to tell us whatever the change is.

Report traffic problems

Visit the Kent County Council (KCC) website to report:

• Road closures
• Road works
• Traffic lights

Report to Kent County Council.

Contact a Councillor

Need to get in touch with your Councillor? Select the button below to search for a Councillor and view their contact information.

Contact the Mayor

If you would like the Mayor to come to your event, please complete our online form.

We'll need at least three weeks' notice so make sure you get the details sent to us in plenty of time.

Contact us about something else

Live Chat

Live Chat is usually available Monday to Friday 8.45am to 5pm. You'll know our Live Chat is open when you see the green "Chat to us online..." box on your screen. When you start a chat you'll be talking to one of our friendly Customer Services Officers.

Online form

Fill in our online form to submit a general enquiry to us.

Phone

Our telephone lines are open Monday to Friday 8.45am to 5pm and the number to call is 01474 337000.

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