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Housing performance
2. Performance statistics
We monitor our housing performance through:
- Locally set indicators. These are formally adopted into Gravesham's Corporate Plan, (LIs)
- We also have 31 Management Indicators (MIs & MPIs) which report into the departmental Business Plan.
- The locally set indicators which are listed below are likely to be of most interest to tenants.
| Description | Gravesham target for 2016/17 | Quarter 1 (April/May/June) | Quarter 2 (July/Aug/Sep) | Quarter 3 (Oct/Nov/Dec) | Quarter 4 (Jan/Feb/Mar) |
|---|---|---|---|---|---|
| Percentage of initial investigations into neighbour complaints undertaken within 3 days | 100% | 100% | 100% | 100% | 100% |
| Percentage of applications to the Common Housing Register processed within 10 working days | 100% | 87% | 95% | 95% | 95% |
| Effect mutual exchanges within target time of 42 days | 100% | 100% | 100% | 100% | 100% |
| Average re-let times, in days | 25 days | 32 | 34 | 48 | 27 |
| Visits to new tenants within six to eight weeks | 100% | 100% | 100% | 100% | 100% |
| Percentage of emergency jobs completed within their designated priority time | 98% | 97.27% | 95.53% | 97.63% | 98.25% |
| Proportion of rent collected | 101.0% | 99.74% | 100.15% | 99.9% | 100.7% |
| Percentage of tenants satisfied with the council's landlord services overall | above 50% | 70% | 75% | 77% | 77% |