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Your estate

Last updated on: 09-Apr-2021

12. Tenant involvement and monitoring

We will work closely with residents to improve the look, feel and living experience of our estates.

We will note and act upon problems and issues raised through actively listening to resident’s complaints and concerns about estate issues that affect the quality of life locally.

Tenants will be invited to attend the estate inspections carried out by their Housing Officers. The inspection dates will be available on this website and copies of the Estate Inspection will also be available upon request.

We will monitor the following:

  • Level of resident satisfaction with the estate (identified by resident surveys)
  • Number of estate management related complaints each year and reasons for the complaint.
  • Annual cost of repairs and maintenance due to criminal damage on each estate.
  • Common themes raised from Rate My Estate inspections.


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