You can change or cancel your booking online providing you tell us by midday the day before your collection. No changes or refunds can be made after this time, as per our Bulky Waste Terms and Conditions.
Example - If your collection day is Thursday, you must let us know you want to change your booking by midday on Wednesday.
Using our online form, you can:
- add items to your booking
- remove items from your booking
- change an item to a different item
- change your collection date
- cancel your booking and receive a full refund
The form takes around five minutes to complete and make sure you have the following details to hand before you start:
- The name of the person who made the booking
- The post code of the collection address
- The reference number of your booking