To help you stay on track with your Council Tax payments and avoid charges or enforcement action, we are introducing new ways to remind you about upcoming or overdue payments.
We may contact you via:
- Text messages
- Emails
- Automated phone calls
These messages are designed to be secure, informative, and easy to act on.
What to expect from our reminders
Text messages
- Sent from ‘Graveshambc’
- Will include your title, first name, and last name
- May ask you to confirm simple details like your postcode
- Will contain a link to a secure Gravesham Borough Council website
- Will never ask for personal or bank details
Emails
- Sent from an official Gravesham Borough Council email address council.tax@notify.gravesham.gov.uk
- Will include your Council Tax reference number, name, and a secure link
- May ask you to confirm your postcode to view your full address
- Will never ask for sensitive information like bank details
Automated phone calls
- Calls will come from our Council Tax helpline number with the caller ID ‘01474 337000’
- Will include your Council Tax reference number, name, and a secure link
- Will never use threatening language or ask for personal details
How to spot a genuine message
All official messages from Gravesham Borough Council will:
- Include your title, first name, and last name
- Contain a link to our secure website
- Ask only for simple identity checks (e.g. postcode)
- Never ask for your bank details
- Never ask you to reply with personal information
If you're unsure about a message, you can:
- Email us at council.tax@gravesham.gov.uk and include your Council Tax reference number in the subject line
- Contact our Customer Services team for confirmation 01474 337000
- Log in to your Council Tax account to check your balance and messages
Need help with payments?
If you're struggling to keep up with your Council Tax payments, support is available. Visit our Help with your Council Tax page or contact our Council Tax team on 01474 337000 for assistance.