Emergency and out of hours repairs

If you think your repair is an emergency, where there is an immediate danger to a person or serious risk of damage to the property. We will attend within 24 hours to make safe. If further work is required a follow up appointment will be booked.

Examples of emergency repairs include:

  • Total loss of water supply or electric power
  • Electric sparks or exposed wires
  • Severely damaged or dangerous roof
  • Major water leak 
  • Blocked toilet, if there is only one toilet in the property
  • Blocked drain, if backing up
  • Lost access to your property or unsecured property

If your repair isn't an emergency, please report your repair online. There are guides and advice within the online housing repairs portal. 

Request an emergency repair

Call the emergency repairs reporting line on 01474 337777

You can call this number 24 hours a day, 7 days a week.


We do not charge for emergency repairs. However, if we come to your property and find that you are responsible for causing the problem, we will recharge you £40 for the call out. If it is not deemed to be an emergency, the tenant will be advised to call back during normal working hours.

No work will be completed during the out of hours call out unless it is a genuine emergency, and the council will only ‘make safe’ and arrange follow up works the next working day if needed.

If you have no heating or hot water

Call Swale Heating on 0800 783 0668 or 01795 477 098.

Emergency utility repairs

If the emergency is about one of your main utilities, you should call their emergency number:

Check repair status

You can check your repairs status and view history online.

Check repair status