What survey?

Gravesham Borough Council have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out a telephone survey with their tenants. The survey is a general satisfaction survey (perception survey) asking tenants what they think about their home and the housing services provided by Gravesham Borough Council. The questions are based on the Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing from April last year.

Who are Acuity?

Acuity Research & Practice (Acuity) provide tenant satisfaction surveys and benchmarking services, helping housing providers to improve services and engage with their tenants through an understanding of satisfaction, performance and profiling data. They have been providing consultancy services to the social housing sector for over 26 years.

Who will be contacted?

Acuity will contact just over 500 Gravesham Borough Council tenants by sending an online link via email or by telephone. The survey should take approximately 8 to 10 minutes to complete.

What number to look out for?

If you received a call from Acuity the number displayed will be 01474 646306, which is a Gravesend Area code.

Last year's survey

We have published a report on the results from last year's TSM survey.

View last year's results