COVID-19 Service Update

Due to the current Coronavirus control measures, the Out of Hours Noise Service on Saturday evening is currently suspended.

If you wish to report an unreasonable noise disturbance outside of office hours you can either call the Duty Officer on 01474 56 44 22 for it to be recorded and passed to the Environmental Protection Team the next working day or you can email the details direct to EP@gravesham.gov.uk. The reports will be responded to within the next five working days.

It is not unusual for people to be disturbed in their home by noise from others. Some noise disturbance from neighbours is to be expected from time to time, especially in adjoining properties or when living close to a town centre or other places where some noise would reasonably be expected.

There is no prescribed legal cut off point for levels of noise or times when noise must be controlled, and people have different tolerances or sensitivities to particular types of noise.

We can only try to deal with noise from a known address or specific location that is both caused by an unreasonable action and causes an unreasonable disturbance to average people occupying a different property.

We can't deal with your noise complaint if:

  1. You do not know exactly where the noise is coming from, or
  2. The noise is not caused by unreasonable actions, or
  3. The noise does not unreasonably disturb you when in your own property

In these circumstances it may be possible for you to take private nuisance action.

What we may be able to deal with

  • Excessive noise in the home including amplified music and DIY
  • Industrial and commercial noise
  • Agricultural noise
  • Barking dogs (please refer to our 'Is your dog barking too much?' webpage)
  • Leisure activities, for example: clay pigeon shoots, concerts, motor events, model aircraft
  • Stationary vehicles, equipment and machinery in the street
  • Intruder alarms or vehicle alarms
  • Construction sites and demolition work

What we can't deal with

  • Slamming doors/cupboards
  • Footsteps or other day to day impact noise
  • Raised voices
  • Babies and Children
  • Moving traffic (This is dealt with by Kent County Council)
  • Aircraft – fixed wing and helicopters Armed Forces activities (Civil Aviation Authority deal with this)
  • Noises that are only audible because of poor insulation
  • Animal Welfare (This is dealt with by the RSPCA)