How to renew your subscription
You can renew your subscription up to 30 days before it expires and keep the same renewal date. We'll send you a renewal reminder (usually by email) before the expiry of your subscription inviting you to renew.
You can pay online using a debit or credit card. The 240 litre bin costs £54.00 for a 12 month subscription and the 140 litre bin costs £37.00 for a 12 month subscription.
Order an extra garden bin
If you are a part way through your subscription and would like to order an extra garden bin, please use our Order an additional garden bin form.
The form takes around 5 minutes to complete. You'll be able to choose between two bin sizes, and at the end of the form we'll ask you to pay by debit or credit card. You will be charged a pro rata rate for your additional bin so that it will expire on the same date as your existing subscription.
How to cancel your subscription
If you wish to cancel your garden waste subscription, please email firstname.lastname@example.org advising your address. They will be in touch to confirm and arrange collection of your unwanted garden waste bin.
Whether you have a garden waste bin or garden sacks, if you're moving house you'll need to tell us.
For garden bins
If you're moving within Gravesham you can transfer your subscription when you move, but you'll need to tell us your new address. You are responsible for moving the garden waste bin to your new address.
If you're moving out of Gravesham completely you'll still need to let us know so we can take the bin away before you move.
For garden sacks
Garden waste sacks can only be used by the address you provided at the time of purchase, so if you're moving within Gravesham and you still have some sacks remaining that you'd like to use you'll need to tell us your new address.