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Terms and Conditions

Last updated on: 09-Apr-2021

Disclaimer

Gravesham Borough Council reserves the right to change the Terms and Conditions at any time without prior notice, and you agree to abide by the most recent version of this.

I understand that the inclusion of excluded items will lead to a delay in collection.

I understand that omitting or providing inaccurate information may lead to a delay in processing this request.

Terms and Conditions

  • We only collect items from properties within the Borough of Gravesham.
  • You must list all items to be collected on the form. We will NOT collect any items that are not listed. For example, if you want to get rid of a dining table and three chairs, you have four items to be collected. All four items must be listed on the booking.
  • All items are to be left in your rubbish and recycling point (usually the front of your property) in an easily accessible and visible place by 7am on collection day. You don’t have to be in when we collect your items.
  • For collections from flats or apartments, items must be left by the communal bin store. We cannot help you move items from your flat or apartment to the communal bin store.
  • Collections will take place anytime between 7am and 5pm.
  • We only collect from residential properties. We do not collect from commercial premises, including schools and nursing homes.
  • Items must not be left on the footpath or on a public highway and the crew must be able to access the area to remove items safely. Our crews are not able to come into your home to help get the items out to the front.
  • If items have not been left out in a safe and accessible manner (i.e. has sharp edges or is not considered safe to transport) they will not be collected.
  • All items must be under two metres. Items that can’t be safely lifted by two people or carried from the collection point to the vehicle will not be taken.
  • Fridges and freezers must be defrosted and clear of all food. If they are not, our crews will not collect your items and no refunded will be provided.

Service overview

Cost of this service

The cost of the service is as follows:

  • Large bulky items: £27 for up to four items.
  • Metal items: £12 for up to three items.
  • Fridges and freezers: £17 per item.

Making a booking

To book a collection of large bulky items, metal items or fridges and freezers, use our online form. The form takes around 5 minutes to complete and once you've added the items you want collected, you can select a collection date that suits you. You can even book a collection date up to six weeks in advance.

The form will ask you to:

  • provide your name and address
  • select the items you want collected
  • select a collection date
  • provide your payment details

You can pay using your debit or credit card.

Please read all of the Terms and Conditions contained on this page before booking a collection.

Popular items we collect

  • Beds
  • Bedroom furniture - wardrobes, dressing tables and chest of drawers
  • Book cases
  • Mattresses
  • Sofas
  • Chairs
  • Coffee tables
  • Dining table and chairs
  • Dining units
  • Electrical items
  • Large kids toys, for example sandpits and slides
  • Metal items (bikes, garden furniture)
  • Plastic and wooden garden furniture
  • Sideboards
  • TV, stereo and computers
  • Vacuum cleaners
  • Wicker furniture
  • White goods (fridges, freezers, fridge/freezers and chest freezers)

A full list of items we collect are displayed on the form when you make your booking.

Items we don't collect:

Visit the Pepperhill Household Waste and Recycling Centre website for information on how to dispose of the following items:

  • Asbestos
  • Baths/sinks/toilets/showers
  • Boilers
  • Building rubble or materials
  • Car parts including batteries
  • Concrete
  • Cooking oil
  • Disability scooters
  • Doors
  • Electric wheelchairs
  • Engine oil
  • Explosives
  • Fencing
  • Fireworks
  • Fuel
  • Garden waste
  • Gas fires
  • Kitchens
  • Light fittings
  • Oil tanks
  • Paint
  • Pianos / Organs
  • Rubble
  • Ride on mowers
  • Sheds
  • Soil
  • Toilets, cistern and associated parts of a toilet
  • Toxic material
  • Tyres
  • Water tanks
  • Windows and frames

The following items should be returned to a retail outlet or suppliers for appropriate disposal:

  • Gas cylinders
  • Double glazing units
  • Tyres

When we collect your items

Please note that different item types are collected on different days of the week. When you make your booking you select a collection day from a list of available dates and you can select a collection day up to six weeks in advance.

  • Large bulky items are collected once per week (usually a Thursday)
  • Metal items are collected once every two weeks (usually a Wednesday)
  • Fridges and freezers are collected once every two weeks (usually a Wednesday)

Change or cancel your booking

You can change or cancel your booking and get a full refund providing you tell us by midday the day before your collection. No changes or refunds can be made after this time.

Using our form, you can:

  • add items to your booking
  • remove items from your booking
  • change an item to a different item
  • change your collection date
  • cancel your booking

Other ways to dispose

There are alternative ways of disposing of your unwanted items. For example, you can donate your items or take them to the tip.

Donate your items to charity

Did you know you can donate your unwanted furniture and electrical items? Here's a selection of charities that will take your items and some will even collect your items for free:

Pepperhill tip

You can also take your unwanted items to the Pepperhill Household Waste and Recycling Centre run by Kent County Council. You can visit their website to see what items you can take to the tip.

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