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Housing repairs

Last updated on: 25-Nov-2020

5. Emergency and Out of Hours repairs

If you think your repair is an emergency, where there is an immediate danger to a person or serious risk of damage to the property, please call the repairs reporting line on 01474 337777. We will attend within 24 hours to make safe. If further work is required a follow up appointment will be booked.

The Out of Hours service deals with emergencies that occur outside of normal working hours. If it is not deemed to be an emergency, the tenant will be advised to call back during normal working hours. If we attend and it is not considered to be an emergency, the council will recharge the tenant the cost of the call out which is £40.

No work will be completed during the out of hours call out unless it is a genuine emergency, and the council will only ‘make safe’ and arrange follow up works the next working day if needed.

This service can be accessed using the telephone number above.

If the emergency is about one of your main utilities, you should call the emergency number of that company direct:

  • Electricity - 0800 783 8866 or 0333 202 2023 (UK Power Networks).
  • Gas – Southern Gas Networks - 0800 111 999
  • Southern Water - 0330 303 0368 or 0845 278 0845
  • Swale Heating - 0800 783 0668 or 01795 477 098

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