Housing repairs

5. Emergency and out of hours repairs

If you have an emergency situation where repairs are needed within a day or less then please phone us on 01474 337777.

Emergency repairs are things like:

  • Total loss of electric power
  • Unsafe power, lighting socket or electrical fitting
  • Total loss of water supply
  • Leaking from water or heating pipe, tank or cistern
  • Complete loss of or some loss of gas supply
  • A blocked flue to open fire or boiler
  • Complete loss of or some loss of space or water heating (between 31 October and 1 May)
  • A toilet not flushing, where there is no other toilet to use in the property
  • Insecure windows, doors or locks

We will arrange for an inspection to assess and make your home safe. The repair will then be prioritised and passed to a tradesman to complete.

If the emergency is about one of your main utilities, you should call the emergency number of that company direct:

Electricity - 0800 783 8866 or 0333 202 2023 (UK Power Networks).

Gas – Southern Gas Networks - 0800 111 999

Southern Water - 0330 303 0368 or 0845 278 0845

Swale Heating - 0800 783 0668 or 01795 477 098