Tenant Satisfaction Survey 2025-26
The Regulator of Social Housing requires us to publish a summary of the tenant perception survey approach used to generate our published tenant perception measures.
The Survey
The survey ran from 15 September through to 25 October 2025 to allow us to contact as many people as possible.
How did we do
Our 2025/26 end of year results:
|
Measure |
Result |
|---|---|
|
Overall satisfaction |
76% |
|
Satisfaction with repairs |
80% |
|
Satisfaction with time taken to complete most recent repair |
76% |
|
Satisfaction that home is well maintained |
78% |
|
Satisfaction that you feel safe at home |
82% |
|
Satisfaction that your landlord listens and acts |
67% |
|
Satisfaction that your landlord keeps you well informed |
79% |
|
Agree that your landlord is fair and respectful |
81% |
|
Satisfaction with complaint handling |
32% |
|
Satisfaction that communal areas are kept clean and well maintained |
77% |
|
Satisfaction that your landlord makes a positive contribution |
72% |
|
Satisfaction with landlord’s handling of anti-social behaviour |
62% |