Public Access alert,

Whilst using PublicAccess is the quickest way to get your comments logged against an application, if, for some reason PublicAccess is not available, you can email with your comments and name and address.


Last updated on: 09-Apr-2021

2. Technical statement

We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952.

This accessibility statement applies to all website, mobile applications and relevant digital content that we own, that falls within the remit of the above mentioned legislation and the Equality Act 2010 as appropriate.

Compliance status

This website is partially compliant with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952, due to the non-compliance(s) on our known Issues page.

Non-accessible content

We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we’ll state a reason, warn users and offer alternatives - see our known issues page for more details.

If we have failed to identify a barrier, please email so that we can investigate further.

Preparation of this accessibility statement

This statement was prepared on 16/09/2019 and updated on 01/10/2020 by Gravesham Borough Council’s Digital Team.

The declaration made in this statement regarding compliance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952 is accurate and based on an evaluation of the website’s compliance with the Web Content Accessibility Guidelines 2.1 (WCAG) to AA standard.

For details of our self-assessment auditing process and to see how our checks align with the WCAG 2.1 AA please see our accessibility statement or email for further information.

Feedback and contact information

Please email if you have any problems; be as specific and detailed as you can. Please also tell us what you like and found useful. You can also use the anonymous feedback form that can be accessed on every page.

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.

Complaints/enforcement procedure

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


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