Third party portals

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

If we have paid for content to be created, or have a contractual relationship with the commissioner, we ensure accessibility guidelines are met as part of contractual obligations.

Where applicable we have done a full audit of all third party portals and provided the software supplier with a breakdown of any outstanding issues.

Below we have listed the third party suppliers we have been working with and an update on our progress.

Granicus govService forms


Description: This platform houses all of our online self-help forms, otherwise known as MyGravesham.

Status: Although largely accessible, there are several issues which are due to be fixed. Some are the responsibility of the software supplier, while some are dependent on individual form design. We continue to review our online forms using a combination of automated and manual testing techniques to identify and resolve any outstanding issues.

Adelante payments


Description: This portal is where our residents will go to make an online payment, whether that be directly via the website or at the end of an online form.

Status: The Adelante portal has been extensively tested and signed off as fully accessible by our Digital Team.

Jobsgopublic (JGP)


Description: This portal is used to advertise any job vacancies we have available. Users can view job descriptions and make applications via the JGP website.

Status: The Gravesham specific pages of Jobsgopublic have been extensively tested and signed off as fully accessible. We do not have control over their wider website platform.

Active Housing repairs


Description: This portal is used for our tenants to report and schedule non-emergency repairs via their account.

Status: Supplier has worked on a number of fixes based on testing documentation we provided. This system is now awaiting a thorough re-test after those changes have been made live.

Public Access (planning)


Description: This portal is used to search and comment on planning applications.

Status: We have optimised the existing platform’s accessibility as far as possible. We are expecting a system upgrade later this year where we will be working on accessibility more extensively. (democracy)


Description: This portal houses Councillor information, meeting minutes and agendas.

Status: Work is underway on making this portal fully accessible. We have made as many changes as possible on our end and are now awaiting development from our supplier.

Imperial parking portal


Description: This portal is used for all parking permit transactions/renewals as well as the appeals process for parking fines.

Status: We worked with the supplier to resolve immediate issues in May 2022. The portal is partly accessible and the remaining tasks are with the supplier to resolve and make the portal fully accessible. 

Citizen Access (Revenues and Benefits)


Description: This portal can be used by residents to sign into and manage their council tax and business rates accounts.

Status: Supplier has worked on a number of fixes following an audit of the portal and an accessibility statement has been provided confirming the portal is fully accessible. 

Entitled to (Benefits Calculator and Homelessness Prevention Tool)


Description: This portal can be used by residents to find out what benefits they can claim and what support they can receive.

Status: We have been working with the supplier to resolve issues with the aria attribute. The 'not allowed' aria attribute  relates specifically to google translator widget they use site wide and they have no plans to fix this. Therefore this portal is partly compliant. 

This list was last updated on 27/09/2022.