Technical statement
We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952.
This accessibility statement applies to all website, mobile applications and relevant digital content that we own, that falls within the remit of the above-mentioned legislation and the Equality Act 2010 as appropriate.
Compliance status
Gravesham.gov.uk scored 100/100 for accessibility, 100% is compliant for level A WCAG 2.2 checks and 100% is compliant for level AA WCAG 2.2 checks. The test was carried out by Silktide in October 2024.
All pages of the website and PDF documents within the website were tested.
However, given the known issues with third party content and platforms, overall our website is partially compliant with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952, and we are working to resolve issues.
Non-accessible content
We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we’ll state a reason, warn users and offer alternatives - see our known issues page for more details.
If we have failed to identify a barrier, please email accessibility@gravesham.gov.uk so that we can investigate further.
Preparation of this accessibility statement
This statement was prepared on 27/09/2022 by Gravesham Borough Council’s Digital Team. It was last updated on 28 October 2024.
The declaration made in this statement regarding compliance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952 is accurate and based on an evaluation of the website’s compliance with the Web Content Accessibility Guidelines 2.1 (WCAG) to AA standard.
For details of our self-assessment auditing process and to see how our checks align with the WCAG 2.1 AA please see our accessibility statement or email accessibility@gravesham.gov.uk for further information.
Feedback and contact information
Please email accessibility@gravesham.gov.uk if you have any problems; be as specific and detailed as you can. Please also tell us what you like and found useful. You can also use the anonymous feedback form that can be accessed at the bottom of every page.
The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.
Complaints/enforcement procedure
Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).