Swale Heating becoming Sureserve
Swale Heating Ltd have been responsible for all annual gas servicing, breakdowns and upgrades for all residential properties and schemes since 2009.
From 1 March 2025, Swale Heating Ltd will be known as Sureserve Compliance South, part of the national company Sureserve.
Although, the name and branding of this contractor will be changing, we would like to assure you that the services that they provide to Gravesham Borough Council tenants will remain the same including responding to all calls within the time scales stated below:
- Emergency repairs should be responded to within 2 working hours – Gas leaks, fumes, uncontrolled water leaks, etc and repaired within 1 working day.
- Urgent repairs – within 24 working hours for total loss of heating or hot water.
- Routine repairs – all other repairs including partial loss of heating within 7 days (incl. weekends and Bank holidays)
- Follow up work/Fit Parts – Parts to be installed within 2 working days of initial call and diagnosis.
As the company transition to their new brand, you may still see some Swale logos on vehicles and uniforms, however, these will be updated over the coming months. Examples can be found below:
We urge residents to continue to allow access for your annual gas service to be completed, however if you have any questions or concerns regarding this change then please contact gas@gravesham.gov.uk
You will still be able to contact Sureserve Compliance South in the same way by calling 01795 509651.
For customers who have already registered with Swale Heating online portal you will be sent details of how your account will be transferred.
Register for an online account to book and manage appointments with Sureserve Compliance.