Job details
- Salary: £28,988 to £31,412 per annum (inclusive of allowances)
- Location: Civic Centre, Gravesend
- Status: Permanent
- Hours: 37 hours per week
- Closing date: 3 February 2026
About the role
You will deliver a responsive, empathetic, and professional front-line customer support service, ensuring an exceptional standard of service at all times. A key part of the role involves assessing and verifying new applications to the Housing Register in line with Gravesham’s Allocations Scheme, maintaining accurate records, and overseeing the advertising and shortlisting of all social housing properties.
This job description serves as a working document and outlines the core responsibilities of the post. As the service evolves, whether through changes in legislation, council policies, or operational practices, the role is expected to adapt accordingly. The post holder will be encouraged to contribute to and support the development of these improvements.
About you
Essential experience
- Good, proven, standard of written English with 4 GCSE's grade c (or equivilant) and above including English and Maths
- Good knowledge of the Housing Act 2004 and other related legislations
- Not required but it is desirable to have a full driving licence and use of suitable vehicle for business purposes
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us.
Benefits
- A minimum of 25 Days Annual Leave plus bank holidays.
- Membership to Local Government Pension Scheme - Local Government Pension Scheme
- Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Hybrid working (minimum of 2 days in the office per week)
- Access to Employee Assistance Programme 24/7
- Free parking
Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager, please call Jay Nicholls on 01474 337000.
The proposed interview date for this role is 13 February 2026.
How to apply
Please send your CV and covering letter to recruitment@gravesham.gov.uk by 3 February 2026.
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.