Job details
Salary: £12,593 to £13,396.50 per annum (inclusive of allowances)
Location: Brookvale Depot, Northfleet
Contract: Permanent
Working Pattern: Part time
Hours: 18.5 hours per week
Closing Date: 13 February 2026
The role
We are seeking a proactive and organised Housing Operations Assistant to support the effective delivery of our housing services.
In this role, you will act as the first point of contact for customers regarding responsive repairs and maintenance enquiries, providing a friendly, professional, and efficient service. You will be responsible for arranging appointments with customers, managing operatives’ diaries, and ensuring works are booked in and scheduled effectively.
You will raise repair jobs accurately and monitor them through to completion, ensuring high standards of service delivery and customer satisfaction are maintained. Strong attention to detail is essential, as you will be required to keep accurate and up-to-date records using our housing management systems.
The successful candidate will demonstrate excellent customer service skills, good organisational ability, and the confidence to liaise with residents, contractors, and internal teams to resolve issues promptly and professionally.
This is a key role in ensuring our customers receive a reliable, responsive, and high-quality housing service.
Experience required
- Excellent communication skills - written oral
- Knowledge of housing repairs and maintenance
- Experience of working within a busy front line service
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us.
Benefits
- A minimum of 23 Days Annual Leave plus bank holidays.
- Membership to Local Government Pension Scheme - Local Government Pension Scheme
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Access to EAP Services 24/7
- Hybrid Working
- Free parking
Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager please contact Sue Powar on 01474 337898.
The proposed interview date for this role is 17 Februrary 2026.
How to apply
Please send your CV and covering letter to recruitment@gravesham.gov.uk by 13 February 2026.
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.