Job details
Salary: £24,417 to £27,659 per annum (inclusive of allowances)
Location: Brookvale Depot, Northfleet
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week
Closing Date: 22 July 2025
The Role
Are you looking for a rewarding opportunity where no two days are the same If so, why not consider joining our repairs and maintenance team.
Are you an organised and detail-oriented individual with a knack for coordinating teams and managing time effectively? We’re looking for a proactive Housing Operations Assistant to join our team and play a key role in delivering timely, efficient repair services to our tenants.
On a day to day basis you will need to ensure that all planned and reactive jobs are booked in for the appropriate individuals and are allocated the right amount of time, including moving jobs around as and when emergencies need to be booked in or when extra time is needed.
Key Responsibilities:
- Schedule and coordinate repair appointments for trade teams based on skill, availability and priority,
- Communicate with tenants to confirm appointments and provide updates.
- Manage daily workloads and adjust schedules in real time based on emergencies or changes.
- Liaise with engineers, contractors, and suppliers to ensure parts and personnel are in place.
- Maintain accurate records of jobs, schedules, and follow-ups in our system.
- Monitor job progress and provide regular status updates to internal teams and tenants
Experience required
Although previous experience of working in a similar role within a social housing or commercial maintenance company is desirable, it is not crucial.
Above all you will:
- enjoy working in a busy and fast paced environment
- have an aptitude for problem-solving
- have strong administration skills and attention to detail
- be computer literate – able to use Microsoft Office, Outlook
- have a passion for great customer service and a excellent telephone manner
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us.
Benefits
- A minimum of 23 Days Annual Leave plus bank holidays.
- Membership to Local Government Pension Scheme - Local Government Pension Scheme
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Access to EAP Services 24/7
- Hybrid Working
- Free parking
Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job description.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager email elena.napoliello@gravesham.gov.uk.
How to apply
Please send your CV and covering letter to recruitment@gravesham.gov.uk by 22 July 2025.
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.