Job details
- Salary: £30,949 - £33,044 (including allowances)
- Location: Civic Centre, Gravesend
- Contract: Permanent
- Hours: 37 hours per week
- Closing date: 29 June 2025
The role
Are you passionate about digital transformation and eager to make a meaningful impact in your community?
Join our dynamic team as a Special Projects Officer and help us drive innovation and excellence in our Revenues and Benefits Service.
As a Special Projects Officer, you will be an integral part of a customer-focused, modern and efficient team. You will work closely with the Service Change Team Leader; Senior Systems Support officer and the Council’s Digital Team to implement systems developments and support digital transformation initiatives. Your role will involve managing, controlling and administering the NEC Revenues & Benefits system, as well assisting in the running of the support desk for Revenue and Benefits
Key Responsibilities
- Project Management: Support key projects prioritised by management, ensuring appropriate project management actions are taken. Assist with reviews of processes and procedures resulting from policy or legislative changes.
- Digital Development: Collaborate with the Digital Team and System Support Officer to implement solutions that promote digital delivery of the Revenues & Benefits service. Redesign processes to maximise channel shift and support customer self-service.
- Continuous Improvement: Proactively seek opportunities to improve services for the community. Lead the delivery and completion of agreed actions within timescales and budgets.
- Collaboration: Liaise with other sections within the Revenues & Benefits service and represent the service at meetings with external agencies. Contribute to the achievement of the Council’s corporate plan outcomes.
About You
The successful candidate will:
- Have a good level of general education (5 GCSE or equivalent 9 – 4 grade)
- Have excellent organisational skills, time management, communication, IT and a ‘can-do’ attitude
- Be a good team player
- Have experience of working in a Revenues and Benefits environment
- Have an in-depth knowledge of the NEC Revenues and Benefits system
- Have excellent knowledge of Revenues and/or Benefits legislation
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us.
Benefits
- A minimum of 23 Days Annual Leave plus bank holidays.
- Membership to Local Government Pension Scheme - Local Government Pension Scheme
- Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Access to an employee assistance programme 24/7
- Hybrid Working (minimum two days in the office per week)
- Free parking
- Octopus Electric Vehicles Salary Sacrifice Scheme
Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job description.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager, please call Brenda Howard on 01474 337420.
How to apply
Please send your CV and covering letter to recruitment@gravesham.gov.uk by Sunday 29 June.
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.
Job Profile
Download the Revenues and Benefits Projects Officer job description.