The Anti-social Behaviour, Crime and Policing Act introduced the Anti-social Behaviour case review (formerly known as the Community Trigger).

The Anti-social Behaviour Case Review is a process which allows members of the public to ask their local Community Safety Partnership to review responses to incidents of anti-social behaviour.

The case review has been introduced to help ensure that agencies are working together to resolve incidents of anti-social behaviour that are affecting residents’ quality of life. We will do this by appropriately sharing information between agencies, reviewing the actions that have been taken and use available resources to try and reach a solution and make recommendations that will hopefully prevent the situation from reoccurring.

The review process does not replace the existing complaints procedures of individual organisations, therefore if you are unhappy with the service you received or action taken by a particular organisation you can follow their official complaints procedure.

When can I use the ASB case review?

The anti-social behaviour case review is there encourage us, Kent Police and other relevant bodies to work together to deal with serious and persistent cases of ASB. It also helps us check whether any more actions are needed to deal with a problem.

It can be used if you have reported at least three separate incidents of ASB to the relevant organisation within the last six months. Each incident also needs to have been reported within one month of the incident taking place.

The case review process is not designed to replace existing anti-social behaviour reporting lines or for reporting crime, including hate crime, although these can be included in the number of incidents you have reported if you feel they were part of the anti-social behaviour.

If you have reported less than three separate incidents, please refer to our anti-social behaviour page to see who else may be able to help.

How does it work?

Activate the ASB case review

Or write to:

Community Safety Unit, Gravesham Borough Council, Windmill Street, Gravesend, DA12 1AU

You will need to provide:

  • The date of each incident you have reported
  • Who you reported it to (name, organisation and/or Incident Reference number – if available)
  • Details of the anti-social behaviour incident you are reporting

By completing the case review application you agree to allow our details and information about you to be shared with other agencies.

What can I expect?

The relevant agencies involved in your case will review your application and you will be told whether your case meets the ASB review criteria.

If it does not meet the criteria you may be given advice on what else you can do.

If it does meet the criteria, relevant agencies will carry out a panel review of your case and decide whether further action is necessary.

We will write to you soon after the panel meeting to inform you of the findings and recommendations, we aim to do this as quickly as possible within a maximum of 25 working days. Should the review take longer we will contact you to explain the delay.

The relevant bodies who undertake a case review may make recommendations to other agencies. The legislation places a duty on a person who carries out public functions to have regard for those recommendations. This does not mean they are not obliged to carry out the recommendations, but that they should acknowledge them and may be challenged if they choose not to carry them out without good reason.

What if I am unhappy with the way the review was handled?

If you are unhappy with the way your anti-social behaviour case review has been handled, or the response received from the review panel, then you can request a secondary review be carried out by an independent panel.

The secondary review is the last step that can be taken in this process. If you are still unhappy you will be directed to the Ombudsmen, the Independent Complaints Commission or other most relevant body.

ASB case review data

We will report on the number of case review applications (formerly known as Community Trigger).