Matters we can investigate
Under the Renters' Rights Act 2025 you can now report tenancy related breaches.
Harassment
Landlord or letting agent harassment can include:
- violent or threatening language or behaviour
- coming into your home without permission
- opening or keeping your post
- pressuring you to move out
- cutting off gas, water or electricity
- removing or interfering with your belongings
- demanding money that you do not owe or cannot pay
Illegal eviction
- the locks being changed while the tenant is out
- being denied re-entry
- depriving the occupier of access to a part of the premises which they are entitled to occupy, for example by locking a toilet door or blocking access to a living room)
- depriving the occupier of essential services, for example cutting off the electricity supply, so that they leave
- physical force (being physically removed from the property)
Other breaches
- If you do not have a written tenancy agreement or any written record of the tenancy’s terms, then your landlord must provide you with certain written information on or before 31 May 2026.
- Failing to provide an existing tenant with prescribed information about changes made by the Renters’ Rights Act before 30 June 2026
- Discrimination against those on benefits or with children in the lettings process
- Failure to specify proposed rent within a written advertisement or offer
- Inviting, encouraging or accepting any offer of rent greater than the advertised rate
- Attempting to end the tenancy orally, or require that it is ended orally
- Attempting to let the property on a fixed term
- Attempting to end the tenancy by service of a notice to quit
- Serving a possession notice that attempts to end the tenancy outside of the prescribed section 8 process
- Failing to provide a tenant with prior notice that a ground which requires it may be used
- Failing to issue a written statement of terms within 28 days of an assured tenancy coming into existence
- Reletting or remarketing property within the 12 month no let period after using the moving or selling grounds
- Relying on a ground where the person does not reasonably believe that the landlord is/will be able to obtain possession
- Request Rent Repayment Order assistance
Tenant fees act
Local Weights and Measures Authorities are responsible for enforcement where a landlord or letting agent has asked for, accepted or encouraged a tenant to pay rent before the tenancy agreement has been signed. Please report to Trading Standards (KCC)
Reporting to us
If you are at risk of illegal eviction or experiencing harassment, call 01474 337960 between 9am and 5pm, or 01474 337000 outside office hours.
You can report other tenancy related breaches via our online form. We will ask you for some details about yourself and the landlord in order to investigate.
You can report property related disrepair matters to us via our online form. Tell us about an issue with your private tenancy.