Matters we can investigate
Under the Renters' Rights Act 2025 you can now report tenancy related breaches.
Harassment
Landlord or letting agent harassment can include:
- violent or threatening language or behaviour
- coming into your home without permission
- opening or keeping your post
- pressuring you to move out
- cutting off gas, water or electricity
- removing or interfering with your belongings
- demanding money that you do not owe or cannot pay
Illegal eviction
- the locks being changed while the tenant is out
- being denied re-entry
- depriving the occupier of access to a part of the premises which they are entitled to occupy, for example by locking a toilet door or blocking access to a living room)
- depriving the occupier of essential services, for example cutting off the electricity supply, so that they leave
- physical force (being physically removed from the property)
Other breaches
- If you do not have a written tenancy agreement or any written record of the tenancy’s terms, then your landlord must provide you with certain written information on or before 31 May 2026.
- Failing to provide an existing tenant with prescribed information about changes made by the Renters’ Rights Act before 30 June 2026
- Discrimination against those on benefits or with children in the lettings process
- Failure to specify proposed rent within a written advertisement or offer
- Inviting, encouraging or accepting any offer of rent greater than the advertised rate
- Attempting to end the tenancy orally, or require that it is ended orally
- Attempting to let the property on a fixed term
- Attempting to end the tenancy by service of a notice to quit
- Serving a possession notice that attempts to end the tenancy outside of the prescribed section 8 process
- Failing to provide a tenant with prior notice that a ground which requires it may be used
- Failing to issue a written statement of terms within 28 days of an assured tenancy coming into existence
- Reletting or remarketing property within the 12 month no let period after using the moving or selling grounds
- Relying on a ground where the person does not reasonably believe that the landlord is/will be able to obtain possession
- Request Rent Repayment Order assistance
Tenant fees act
Local Weights and Measures Authorities are responsible for enforcement where a landlord or letting agent has asked for, accepted or encouraged a tenant to pay rent before the tenancy agreement has been signed. Please report to Trading Standards (KCC)
Reporting to us
If there are any breaches of these, please email Private.Housing@gravesham.gov.uk or call 01474 337960.
You can report property related disrepair matters to us via our online form. Tell us about an issue with your private tenancy.