Contact Us
There are several ways to make contact with the council from writing a letter to phoning us.
Service requests
Did you know that there are a wide range of services you can do online?
Including reporting missed bins, abandoned vehicles and road defects (via Kent County Council ) Visit our Do It Online page for more details.
A-Z of Services
Search the A to Z of Services for specific contact details and information. Go to the A to Z
By Email
You can email the Customer Contact Centre direct on customer.services@gravesham.gov.uk or use our on-line comment, compliment or complaint form.
Phone
Most enquiries can be resolved by customer services: 01474 33 70 00
Customer service agents are available from 8:45am - 5pm, Monday to Friday.
Fax or Minicom
You can fax the council on 01474 33 74 53 or minicom users on 01474 33 76 17
Opening Hours
Civic Centre Offices and Gravesham Gateway: 9am - 5pm, Monday to Friday (closed on Bank Holidays.)
Police reception counter: 8 am to 8pm Monday to Saturday, 10am to 4pm Sunday.
In Writing
Some people prefer to write to the council especially if the information you wish to provide is complicated. Please send all correspondence to:
Customer Contact Centre
Gravesham Borough Council
Civic Centre
Windmill Street
Gravesend
Kent DA12 1AU
Emergencies - Out Of Hours
The Council maintains a 24 hour response to emergencies through its Lifeline service. Any real emergency which cannot wait until the Council offices are next open should be directed to: 01474 56 44 22
Lifeline will, on your behalf, take further action necessary to inform the appropriate services.
Contact your councillor
If you would like to contact your local councillor;
Visit our councillor information pages
Let Us Know
We want to hear from you if you've got a comment to make, whether it's good or bad on any of our services. We also want to hear your suggestions about how we can improve our services. By asking for your feedback, we can make any changes if we need to and make sure your contact with Gravesham Borough Council is a positive one.
Find out more on our comment, compliment or complaint form.