Job details
- Salary: £27,664 to £29,461 per annum (inclusive of allowances)
- Location: Civic Centre, Gravesend
- Status: Full time, permanent
- Hours: 37 hours per week
- Closing date: 22 November 2026
Due to the nature of this role, this post is subject to a Standard check with the Disclosure and Barring Service (DBS).
The Role
We’re looking for a Housing Communications Officer to help improve how we keep tenants and leaseholders informed, involved and connected to our housing services.
From explaining repairs and planned improvements to promoting tenant events and sharing important safety information, your work will help residents understand what is happening, what it means for them and how they can have their say.
You’ll write for tenant magazines and newsletters, prepare website updates, leaflets and staff briefings, and help create graphics, photography and short videos. You’ll also help establish and manage dedicated Housing social media channels, planning content and responding or signposting enquiries in line with agreed guidance.
Alongside day-to-day service updates, you’ll promote consultations and opportunities for tenants to get involved, and show how their feedback has led to changes. You’ll maintain a communications forward plan and use engagement information and feedback to understand what is working and where we can improve.
This is a varied communications role spanning print, digital content, campaigns and internal communications — not just social media. Working closely with our Tenant Engagement and corporate Communications teams, you’ll gather information from colleagues across Housing and turn it into timely, accurate and accessible content.
About you
- Experience supporting communications, social media, engagement, customer service or content creation.
- Clear, accurate writing skills and an understanding of plain English and accessible communication.
- Confident digital skills, including social media, Microsoft Office and basic content creation tools.
- Good judgement when handling public enquiries, including knowing when sensitive issues need to be referred to a manager.
- A relevant qualification, training or experience demonstrating communications or journalism skills.
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us.
Benefits
- A minimum of 23 Days Annual Leave plus paid bank holidays
- Membership to Local Government Pension Scheme - Local Government Pension Scheme
- Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Access to EAP Services 24/7
- Free parking
- Octopus Electric Vehicles Salary Sacrifice Scheme
Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
If you would like to have an informal discussion with the recruiting manager, please contact Hannah Rourke 01474337976.
Local Government Reorganisation
In April 2029 Local government in Kent is moving to a new unitary council structure. If you join us now, you will be employed by Gravesham Borough Council in the first instance, but staff are expected to transfer to the new organisation under TUPE arrangements from April 2029. This means your continuity of employment and existing terms and conditions will be protected.
How to apply
We do not accept applications by email. You can apply for this job via our online form.
You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application
You should submit your application by 22 November 2026 We reserve the right to close this vacancy at any time prior to the closing date.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.
Job Profile
Download the Housing Communications Officer job description.