Job details
Salary: £14,526.20 per annum
Location: Civic Centre, Gravesend
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week
Closing Date: 13 July 2024
The Role
To support the Housing Options Service front line customer support service dealing with administrative tasks.
Main responsibilities
- To ensure a high quality service in the performance of the Council’s statutory duties under the housing and homelessness legislation.
- To provide support to the Housing Options Team as required including dealing with telephone enquiries from customers and others, responding to emails and other internal and external correspondence.
- Provide administrative support for Team meetings i.e. setting minutes, collation and sending agenda and documents pre-meeting. Minute taking and including the recording of meeting actions.
- To use multiple IT packages and systems relevant to the organisation to: write letters or emails, create proposals, perform financial processes, record and analyse data.
- To build and maintain effective working positive relationships within the team and across the organisation.
- To work as part of the Housing Options Team providing an excellent level of operational support.
- To meet all learning commitments of the apprenticeship as directed by your line manager, the Apprenticeships Manager or the learning/training provider.
Essential qualifications/experience
- Minimum of Level 2, GCSE or equivalent in English Language and Maths
- Knowledge and understanding of office administrative duties.
- Good knowledge of Microsoft Word, Excel and Outlook
- A good standard of numeracy and literacy and a willingness to work towards achieving a Business Administration Apprenticeship Level 3
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us.
Benefits
- A minimum of 23 Days Annual Leave plus bank holidays.
- Membership to Local Government Pension Scheme - Local Government Pension Scheme
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Access to EAP Services 24/7
- Free parking
Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager please email Kenan Dogan on kenan.dogan@gravesham.gov.uk.
How to apply
Please send your CV and covering letter to recruitment@gravesham.gov.uk by 13 July 2025.
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.