Housing Options Triage Officer
Job details
Salary: £30,949 - £33,044 (including allowances)
Location: Civic Centre, Gravesend
Working Pattern: Full time
Hours: 37 hours per week
Closing Date: 13 July 2025
About the role
This is an exciting time to join Gravesham Borough Council. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
We are currently recruiting for a Housing Options Triage Officer, to provide key support within the Housing Options Team to officers and deliver a frontline customer focus triage service for people seeking advice and guidance and accessing all services within housing options. This will include triaging homeless casework and providing homeless advice and guidance to households that are homeless or in threat of homelessness in accordance with the council’s statutory duties.
The post holder will be solutions focussed, operating within agreed procedures, to support an effective and efficient process for collecting and recording data, and allocation of cases.
About you
The successful candidate will:
- Demonstrable ability to analyse and interpret complex information and situations. Ability to develop solutions and plans for the medium term. Adopts an imaginative and innovative approach.
- Demonstrable ability to use well developed communication skills to present complex/sensitive information in an understandable way, to a range of audiences.
- Demonstrable ability to work independently within defined procedures, and work outside of procedures, making decisions without referring to a supervisor/line manager, where necessary.
- Demonstrable ability to carry out tasks which impact on the wellbeing of people, including assessing needs, implementing care/welfare, implementing regulations, providing guidance on internal procedures and interpreting policies and procedures to meet specific circumstances or problems.
- Knowledge of the local authority’s role in homelessness and the allocation of social housing, including tenancy law, eligibility for housing assistance, homeless legislation, mutual exchange and different types of tenure.
- 4 GCSEs at grade C or above, including Maths and English, or equivalent qualifications
- Experience of working directly with vulnerable households including young people.
- Experience of dealing with difficult customers and conflict management.
- Experience of working within a busy environment.
- Can work under pressure and to deadlines.
- Ability to act on own initiative and be proactive in improving procedures, processes and customer service
- Must have adaptable and flexible attitude to work requirements
- Commitment to equal opportunities
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us.
Benefits
- A minimum of 23 Days Annual Leave plus bank holidays.
- Membership to Local Government Pension Scheme - Local Government Pension Scheme
- Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Access to an employee assistance programme 24/7
- Hybrid Working (minimum two days in the office per week)
- Free parking
- Octopus Electric Vehicles Salary Sacrifice Scheme
Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job profile.
Interviews will be held on Tuesday 15th and Wednesday 16th July 2025.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager (Head of Housing Solutions), please email Kenan Dogan kenan.dogan@gravesham.gov.uk
How to apply
Please send your CV and supporting statement (max 2 pages of A4) which clearly outlines how you meet the person specification for this role to recruitment@gravesham.gov.uk by Sunday 13th July 2025.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.
Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.