Abandoned Shopping Trolleys
Retailers are responsible for removing their own trolleys from public areas.
Contact the trolley owner for removal
Most retailers use a trolley collection service, contact Collex or TrolleyWise to report an abandoned trolley.
Collex
To report an abandoned ASDA trolley contact Collex by email request@collextrolley.com or phone 0800 0933 350.
You can also report using the Collex app to your phone for reporting. Download the app using the following links:
Collex Trolley app for your iPhone
Collex Trolley app for your Android phone
TrolleyWise
Use the TrolleyWise online form to report an abandoned trolley from:
- B&Q
- Home Bargains
- Iceland
- Lidl
- Morrisons
- Tesco
- Sainsbury's
Trolleywise app for your iPhone
Trolleywise app for your Android
- Email trolleywise@wanzl.co.uk
- Call 0800 316 1241
What happens next?
Collex or Trolleywise will usually remove the abandoned trolley within 3 days.
Report an abandoned trolley as a fly-tip
You should only report an abandoned trolley to us if items have been fly-tipped in the trolley.