Payments can be made online safe and secure with a debit or credit card. You will need your nine digit tenancy number
Paying your bill by Direct Debit is quick, easy, safe and secure. It means you sign up once and you don't have to worry about it again. You can sign up using our online form.
We'll ask you for your rent payment account reference number. The reference number will be on your bill. It's a nine character reference starting with a 9 and ending with a letter. We'll also ask you for your bank account details.
Other ways to pay
For other ways to pay, please visit our payments page.
Help paying your rent
We recognise that tenants may suffer money problems and can fall into arrears for many different reasons. Our Housing Income team are there to help, and you should contact us by telephone 01474 337358 as soon as possible.
We can help you:
- Make an agreement with us to get you back on track with your rent payments.
- Offer to pay us a reasonable amount each week that's a bit more affordable until you can get back on track with your usual payments.
- Check out your entitlement to housing benefit using the GOV.UK benefit calculators.
If you get income support, income based job-seekers allowance or employment support allowance you can have a standard amount taken out of your benefit each week and paid direct to us for rent arrears. If you are issued with an eviction date because you haven't been paying please contact us immediately for help. It won't be too late to try to get you some help.
Tenants on a low wage, income support or a pension may be able to get help towards the cost of their rent through housing benefit.
Discretionary Housing Payments (DHP)
You may be eligible for a discretionary payment to help you pay your rent and other housing costs.
Find out about discretionary housing payments.
If you currently claim Housing Benefit, check how Universal Credit may affect you.
It's important that you keep up to date with your rent payments. If you don't you'll end up you'll end up in rent arrears.
You can get advice if you’re in rent arrears or having difficulty paying your rent from:
Find out more about rent arrears from gov.uk